> On the other hand, did you see there is another post directly suggesting you to have your name changed with a middle initial.
Right, I responded saying that I already have a middle initial which uniquely identifies me in the US, but Square won't take it on the signup form.
> Don't think you are always 100% perfect and it's all other people's fault. […] When conflict occurs, check on yourself side first. I gave you advice because I wish this type of thing would not happen to you again.
You are correct. However, I believe I made a genuine effort to find out what's going on: I spend hours researching on Square's website, comparing policies with other payment companies and other companies that use knowledge-based verification, and trying to ask them to clarify things I didn't understand.
> If you don't learn the lesson, you may have more similar type of experience down the road. Didn't you see the other people's story with his credit record? Do you think it's fun?
The person shared a name with someone else, so the system decided to merge their credit histories after awhile. That is not the customer's fault if they make a wholehearted effort to fix things.
> You didn't get my point at all. Choosing simple name and always making job simple has the same culture background as fast food. I don't need to mention about the good or bad about it. Everybody can make his own choice.
I did not choose my own name.
> You may stick to your common name and have the other consequences. Other than you, yourself, who will care?
For me, there is no way to win this game. Yes, I could waste a ton of time and money changing my name, updating government records, convincing everyone I meet that I am not an identity thief, re-purchasing things like domain names, etc. On the other hand, I could waste a bunch of time getting mixed up with other people named Kevin Chen.
Philosophically, that's asking humans to change themselves for the machine's convenience. As an engineer, I think that's a backwards concept and it should be the other way around.
> iPhone is not made with regular PCB design techniques, it's not that easy. VLSI design is not PCB design. With this type of attitude, you are not qualified for any of those professional work until you are trained or change your attitude. This is my point.
My attitude (as seen in other comments and in my post) is that I try to understand the other side and expect people to treat each other with courtesy.
> BTW, if you don't mind, can you please tell me how you down voted me?
If you were downvoted, I didn't do it. I just wanted to get some clarification on a seemingly off-topic comment.
Thank you for your answer which clarified the misunderstandings. But your last post was not a clarification but raised a big question to me. It looks like I was talking nonsense about PCB design with customer service.
I never suggested you to change your name because I know it's your personal choice. Since I ran through it even with mistake and run a couple of rounds and waiting forever to get it done, name changing is still not a process with tons of time and effort. From this kind of experience, we learned that it is the government process. Because you haven't encountered too much hassle yet, you feel like this kind of tedious is not bearable. No, it's not. A lot of things are more tedious than that. That's why I took iphone design as an example. The same for software development and deployment. So much hassle.
Now I feel your attitude is a lot better. You did some research and try to understand their system. But still if you don't pay them a loyalty fee, you cannot argue. It's their choice and your choice is either go with it or take other action like changing your name.
The credit report example told us that it may occur at any time, and they are not going to change their process for the time being. I discuss this issue generally from the culture perspective because it's an alert to other people, not specifically go against you.
I feel sad for you to have this frustrated experiences. In the real world, we also have a lot of such experience. Again, think from the other side point of view, if they allow you which may take a risk for having a lot of free customers complaining against their customer support for real financial issues, what can they do? Then you may feel a lot easier to accept their decision.
Thank you for not down voting me. I took my time to make you understand.
Right, I responded saying that I already have a middle initial which uniquely identifies me in the US, but Square won't take it on the signup form.
> Don't think you are always 100% perfect and it's all other people's fault. […] When conflict occurs, check on yourself side first. I gave you advice because I wish this type of thing would not happen to you again.
You are correct. However, I believe I made a genuine effort to find out what's going on: I spend hours researching on Square's website, comparing policies with other payment companies and other companies that use knowledge-based verification, and trying to ask them to clarify things I didn't understand.
> If you don't learn the lesson, you may have more similar type of experience down the road. Didn't you see the other people's story with his credit record? Do you think it's fun?
The person shared a name with someone else, so the system decided to merge their credit histories after awhile. That is not the customer's fault if they make a wholehearted effort to fix things.
> You didn't get my point at all. Choosing simple name and always making job simple has the same culture background as fast food. I don't need to mention about the good or bad about it. Everybody can make his own choice.
I did not choose my own name.
> You may stick to your common name and have the other consequences. Other than you, yourself, who will care?
For me, there is no way to win this game. Yes, I could waste a ton of time and money changing my name, updating government records, convincing everyone I meet that I am not an identity thief, re-purchasing things like domain names, etc. On the other hand, I could waste a bunch of time getting mixed up with other people named Kevin Chen.
Philosophically, that's asking humans to change themselves for the machine's convenience. As an engineer, I think that's a backwards concept and it should be the other way around.
> iPhone is not made with regular PCB design techniques, it's not that easy. VLSI design is not PCB design. With this type of attitude, you are not qualified for any of those professional work until you are trained or change your attitude. This is my point.
My attitude (as seen in other comments and in my post) is that I try to understand the other side and expect people to treat each other with courtesy.
> BTW, if you don't mind, can you please tell me how you down voted me?
If you were downvoted, I didn't do it. I just wanted to get some clarification on a seemingly off-topic comment.