My partner, Nick Hodges, and I, David Millington, have been on the Internet for a very long time -- since the Usenet days. We’ve seen it all, and have long been frustrated by bad comments, horrible people, and discouraging discussions. We've also been around places where the discussion is wonderful and productive. How to get more of the latter and less of the former?
Current moderation tools just seem to focus on deletion and banning. Wouldn’t it be helpful to encourage productive discussion and teach people how to discuss and argue (in the debate sense) better?
A year ago we started building Respectify to help foster healthy communication. Instead of just deleting bad-faith comments, we suggest better, good-faith ways to say what folks are trying to say. We help people avoid: * Logical fallacies (false dichotomy, strawmen, etc.) * Tone issues (how others will read the comment) * Relevance to the actual page/post topic * Low-effort posts * Dog whistles and coded language
The commenter gets an explanation of what's wrong and a chance to edit and resubmit. It's moderation + education in one step. We want, too, to automate the entire process so the site owner can focus on content and not worry about moderation at all. And over time, comment by comment, quietly coach better thinking.
Our main website has an interactive demo: https://respectify.ai. As the demo shows, the system is completely tunable and adjustable, from "most anything goes" to "You need to be college debate level to get by me".
We hope the result is better discussions and a better Internet. Not too much to ask, eh?
We love the kind of feedback this group is famous for and hope you will supply some!
I would even go as far as saying that we are under more threat from bad faith arguing from eloquent, educated actors than what people usually blame. You know, "trolls." You notice this every time when a city planning meeting gets derailed by concerned citizens just asking questions about the potential dangers of a children's playground. You notice this when an abusive person in a relationship goes to a therapist and suddenly has a whole high minded vocabulary justifying their own action. You notice this when your boss talks about opening up new opportunities and chasing new fields of business while coworkers circulate rumors of upcoming layoffs.
The entire point of bad faith is saying words you don't mean to achieve your goals. The words are always just a disposable tool secondary to the bad faith actor's true intentions. You fundamentally cannot fix bad faith by fixing someone's choice of words any more than you can sugarcoat a poisoned pill and make it safe.
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