Their API product is easy to swith away from but their consumer product (which is by far the biggest part of their revenue) has much better market share and brand recognition than others. I've never heard anyone outside of tech use Gemini or Copilot or X AI outside of work while they all know ChatGPT.

Anecdata but even in work environments I hear mostly complaints about having to use Copilot due to policy and preferring ChatGPT. Which still means Copilot is in a better place than Gemini, because as far as I can tell absolutely nobody even talks about that or uses it.