Adobe raised my subscription mid contract by almost $30/month, then told me it’d cost $500 to cancel. So naturally, I entered the customer support hunger games. I open the chat, pour my soul out and mid sentence they just vanish. Every. Single. Time. No goodbye. No “we value your feedback.” Just a soft digital fart and an empty chat box. I’m not even mad anymore, I’m impressed. I’ve never been held hostage by an app before.
So yeah, I bought Affinity and DaVinci like a recently divorced dad getting into cycling. I’m free now. I export TIFFs recreationally. I sleep with one eye open in case Creative Cloud tries to update in my dreams.
Adobe doesn’t sell software, they sell trauma.
https://old.reddit.com/r/graphic_design/comments/1jvv14h/tried_to_cancel_adobe_got_ghosted_now_i_owe_500/
Chargebacks are great to punish rogue companies. If your claim is fair, you will eventually get your money back.
Furthermore, after a sufficient number of chargebacks, their credit card fees will be raised. For this reason, rogue merchants usually become a lot more helpful when you mention the c-word.