The problem isn't that people don't want quality. The problem is that people can't find quality a priori.
Sure, I can tell the quality once the thing is in my hand. However, that's far, far too late.
I was willing to pay more for my Chevy Volt, but GM discontinued it anyway. I'm willing to pay more for soap without perfume and chemicals, but Proctor and Gamble discontinued their scentless, antibioticless Ivory Hand Soap and then changed the formula on Ivory Bar soap. etc.
I'm willing to pay double for a better plumber, but I can't find him. I'm willing to pay someone double ot triple the amount of money for some bespoke clothing, but I can't find him. etc.
If I can find the thing I want, I buy it. A lot of it. But I can't find it.
I often buy things I suspect are low quality. Why? I can't really figure out what is or isn't low quality, so I am basically purchasing the cheapest raffle ticket so the cost of being wrong is minimal.
Same with a lot of services. I often cheap out and DIY. Might I screw up? Absolutely. But family experience with trades has shown that they are also a crapshoot outside a few certifications. Breaking a few locks or light fixtures is cheaper than screwing up once on a locksmith or handyman.
People want to maximize the value they receive in exchange for the money _and time_ they've spent. Quality is one metric which often fully captures this ideal.
You're willing to spend more time and effort to get a product that you perceive as being a higher quality provided you can find it. You're willing to pay more for a better plumber but you realize it takes quite a bit of time and experience to identify that plumber.
Life is filled with these compromises. Attempting to understand the notion of "quality" through Netflix's offering is unlikely to reveal anything pertinent. For precisely the same reasons that bad plumbers exist and still get enough custom to support themselves.
Sure, I can tell the quality once the thing is in my hand. However, that's far, far too late.
I was willing to pay more for my Chevy Volt, but GM discontinued it anyway. I'm willing to pay more for soap without perfume and chemicals, but Proctor and Gamble discontinued their scentless, antibioticless Ivory Hand Soap and then changed the formula on Ivory Bar soap. etc.
I'm willing to pay double for a better plumber, but I can't find him. I'm willing to pay someone double ot triple the amount of money for some bespoke clothing, but I can't find him. etc.
If I can find the thing I want, I buy it. A lot of it. But I can't find it.