I've gotten a lot of free stuff from Amazon. Shipped duplicate products to me? Just keep the other. Food bottle slightly cracked and leaked in transit? Keep it and we'll send another.
I was even able to get another 30% off an already sale price for a Kindle because my old one (>5 years) died, and they couldn't fix it.
Not justifying any particular actions on their part, but their customer service has been above and beyond and other major retailer I've interacted with.
> Food bottle slightly cracked and leaked in transit? Keep it and we'll send another.
Hah, I have the opposite experience. My shampoo bottle leaked and filled a bubble wrap. Amazon said, "We'll send a replacement, but you need to return this." After discussing it, I went to the UPS Store for the return. UPS, reasonably, refused to accept it.
Had to debate this for far too long with another customer service person before they would agree that "We don't really want a ziploc bag of shampoo back".
I was even able to get another 30% off an already sale price for a Kindle because my old one (>5 years) died, and they couldn't fix it.
Not justifying any particular actions on their part, but their customer service has been above and beyond and other major retailer I've interacted with.