> Reston, VA (April 17, 2018) – Electrify America announced today it has selected key charging equipment suppliers – ABB, BTC Power, Efacec and Signet – to jointly deploy its new ultra-fast electric vehicle (EV) charging systems throughout the United States.
Yes, that's _exactly_ the issue. When they need to service a station, they need just the right parts. That's also from 2018. There a lot of chargers built before then. I read an article not too long ago where the new CEO was explaining that the reliability issue is, essentially, they rushed to get the first generations of chargers out so fast that they had to source parts from everywhere and they weren't all well tested and there are a lot of different types.
The result is that each station is basically bespoke and they have to find just the right replacement parts to fix a broken station. The result is that you have to send a technician out to find the broken part and then wait to get a replacement instead of the technician having replacement parts on hand (because there are too many that it might be).
That's why they are ripping out old stations and replacing them with new ones.
Contrast this with Tesla who built everything in-house and has an exceptional service record with their charging network. Vertical integration has its perks.
https://media.electrifyamerica.com/en-us/releases/21
> Reston, VA (April 17, 2018) – Electrify America announced today it has selected key charging equipment suppliers – ABB, BTC Power, Efacec and Signet – to jointly deploy its new ultra-fast electric vehicle (EV) charging systems throughout the United States.