Respectfully, why file them at all if that's the case? The cynic in me can't help but see that as free high-quality engineering labor for what's already the world's most valuable company. They don't need more help :)
I see a similar response rate as the poster you’re replying to, but I am going to keep filing bugs. If Apple fixes a bug I file, that’s not just to Apple’s benefit, it’s to my benefit and to the benefit of people who use my software as well. Even if they only fix 10% of what I file, it’s a better outcome than if I didn’t file any bugs at all.
I also notice that response and fix rates have large variance across components / teams within Apple. Some of them are quite responsive and others are just /dev/null. I do tend to focus my energy on those components where I’ve had success in the past.
This is also the stance I take on customer support of Apple products. It got hyped so much about "just working" that I take it as a bit of an insult that they want me to stand in for their CS team. I do make exceptions for close family.
No, you just train them to walk to the Apple shop instead of asking you. If you sell products at a premium with the promise of an excellent user experience, then you should also budget for the costs of actually providing that user experience.
