We (hotel owners/employees) hate booking dot com and their guests.
Remember that if you book with booking dot com, you are their guest. Not ours.
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At the end of the month, hotel has 6 days to reconicle all the reservations. If we miss it they will charge us commission for the guest who did no shows, cancelled or CC declined. You can only dispute that twice.
They made UI so bad. If the guest card fails, marking CC invalid is not enough. They will still charge us commission. We also have to mark that we are charging 0 for no shows.
75% of the our no-shows are booking dot com guest.
Booking dot com guest are the worst too. They pay 2 star rate, and expect 5 star hotel service.
Do you feel that way about all the aggregators (and their guests) or is Booking.com especially bad?
Just curious - I used Expedia recently to book a hotel/car package for a much better rate than I was able to get anywhere else, and it all worked out. I did feel like I was put in a pretty unimpressive room though. Not sure if the hotel was just a bit less nice than I expected or if the hotel figured “let’s put the cheapo from Expedia in the shabbiest room”.
> We (hotel owners/employees) hate booking dot com and their guests.
Remember that if you book with booking dot com, you are their guest. Not ours.
You are completely unfit for your line of work.
You have a duty treat all guests well and if you don't want them to book through booking.com you are free to remove your listing. They are not forcing you to do any business with them.
If you can't attract enough guests by yourself without using booking.com, that means you have failed in the most important part of your business.
It's the best aggregator out at the moment. I call hotels before booking and ask for the same rate or similar perk. Most are happy to oblige and avoid booking.com fees.
If I go to your web site, will I be able to book the same room for the same price as on booking.com, with the same cancellation conditions, in the same or lower number of steps/fields to fill out?
Remember that if you book with booking dot com, you are their guest. Not ours.
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At the end of the month, hotel has 6 days to reconicle all the reservations. If we miss it they will charge us commission for the guest who did no shows, cancelled or CC declined. You can only dispute that twice.
They made UI so bad. If the guest card fails, marking CC invalid is not enough. They will still charge us commission. We also have to mark that we are charging 0 for no shows.
75% of the our no-shows are booking dot com guest.
Booking dot com guest are the worst too. They pay 2 star rate, and expect 5 star hotel service.