I worked at a chain pizza place growing up that advertised its money back offer if you didn't like your pizza. When they advertised it I just assumed a lot of people would take advantage of it.
Our store was one of the busiest in the US for a single store. One guy ... just one guy abused it regularly. Beyond him almost nobody ever took advantage of the offer at all... Easy enough for the store manager to tell that guy to knock it off and there ya go.
What I assumed was a crazy / unwise policy, effectively cost them nothing, hardly was ever used, didn't require any new processes at all, and amounted to just a advertising slogan.
People are probably more embarrassed to ask for their money back on something they have partially or entirely eaten. I can barely muster up the courage to tell my waiter that my dinner order wasn't quite right but I have zero problem with buying a couple different versions of a product and returning the ones I don't like.
That's interesting - I hate wasting food, I have never complained about my order (and not planning too, unless the food is spoiled I guess). If I don't like the food, I'll just never order again from the same place. I would definitely appreciate a company that offers money refund on food "no questions asked" even if I was never going to use it - it shows respect.
If I were the manager I'd just say, if the guy calls, let me talk to him, and then tell him "It doesn't seem you really like our pizzas, we don't want to ruin your dinner, so why don't you order somewhere else?".
A better manager would figure out how to keep him as a paying customer...
Our store was one of the busiest in the US for a single store. One guy ... just one guy abused it regularly. Beyond him almost nobody ever took advantage of the offer at all... Easy enough for the store manager to tell that guy to knock it off and there ya go.
What I assumed was a crazy / unwise policy, effectively cost them nothing, hardly was ever used, didn't require any new processes at all, and amounted to just a advertising slogan.
I was surprised and impressed.