>If you've got an automated vetting process with a 99.999% success rate, but are dealing with billions of accounts, that's still tens of thousands of false positives.
Doesn't matter. If you're dealing with billions of accounts then you're earning billions of dollars. Just hire more people. Scale must never be an excuse for poor customer service.
Google has billions of accounts because it is FREE create them. Which could mean the cost of providing human support is actually too expensive on a per unit basis. The only way to rectify these economics is to charge for the account.
I pay for Google One to store more photos...however I have no clue if this improves my situation. Does the algorithm give me more slack for being a long, paid user? Do I get real customer support in the event I do get flagged? No clue.
Doesn't matter. If you're dealing with billions of accounts then you're earning billions of dollars. Just hire more people. Scale must never be an excuse for poor customer service.