You have to understand that this is SINO (service in name only), an offering that is there on paper to satisfy procurement requirements of businesses ("Does this product offer this service with that SLA? If yes, you can buy it. If not, you can't"). That doesn't say anything about the efficacy of this service. In fact you will find that it isn't very useful (I've only had to use it once, but still, useless and frustrating, not much different from talking with GPT3). Many if not most enterprise software vendors have SINO offerings, Microsoft and VMware are just two I experienced personally that provide you with certain 24/7 telephone support lines which will not do anything but waste time until the next morning (if you're lucky) where you might be able to get an escalation. So if you're buying ESXi hoping that VMware might help you fix a pink screen at 2 in the morning, you are mistaken. But management will be able to tell everybody "yes, we have a 30 minute SLA on this with the vendor". Sure.

Lastly, you might also find that you will not be able to access the support options anymore if you have real problems or once your account has been locked for whatever reason. There are several services like this out there and I have seen it happen once at an old company: Provider locked a whole group of users out of the platform because of "suspicious login activity" on the admin account (admin was overseas). To access the support page you had to login first. Which you couldn't. Because it was locked. Took three weeks and snail mail (!) to get access to the platform back. Cancelled right after.

I would be extremely surprised if paying $6/month meant that your experience was different. Not that it shouldn't be, mind you, of course it should. I'm just saying it likely won't, so don't bet on it...