The ironic part of that for me is that Best Buy where I grew up had a terrible reputation for selling returned stuff as new, sometimes shoved into the wrong re-heatshrunk box. I'm glad someone's doing well against Amazon, but I'm utterly surprised that Best Buy is the one that came out smelling like a rose.
And it’s all a bunch of low quality drek. And I dread buying name brand products. I have had to send back numerous 100-300 items back to amazon because they sent me obviously opened and damaged items or a counterfeit item. About 1/10 things I bought were garbage and not the right thing. This year I have seriously considered canceling Amazon prime.
I’m not sure what’s going on with your orders. I’ve had a few Amazon misadventures, but they’re pretty far between. Pro tip: don’t buy the absolute cheapest version of a thing. If you’re looking for FooCorp’s Widgetmaster and most listings are for $75, don’t pick the $60 one.
But you have to go out of your way to do that, which means it will not be done by any meaningful number of people, which means that Amazon sees a benefit in it being as it is. Or else at least doesn't see enough benefit in fixing it.
They may have the statistics to prove it, I still order from them and I have definitely gotten counterfeit goods but they've also consistently refunded my order when it gets messed up. Maybe they figure that the cost of fixing it is higher than the cost of replacing the item for the fraction of customers that notice.
I avoid third party sellers. Most of the items are sold by Amazon themselves. They have serious problems. I think it depends on what you are buying and how unlucky you are.
