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I have understood over years that, below listed things typically lead to "grand success" or "cults" [ tech or otherwise - but then, eveyrthing is "tech" now anyway!]

1. Enterprise readiness (in order of precedence: real business value [either brings money or saves good chunk of money], robustness, usability, integration capabilities, ease of on-onboarding, simpelr path to value-maximization. Good to haves: delightful user experience, great documentation)

2. Developer delight: The ecosystem (=> tools, platforms, training, autonomy, agency, motivation via empathetic management) offered to developers, in order to make them super effective, productive and efficient - to cater to the above listed. Note: "Developers" include Ops and Tech Support personnel too!

3. Customer delight: The above two leads to "customer delight" They see that the tool/solution clearly brings value, and that the support team is able to deliver the same as well - sustainably and happily.

This leads to a great win - for vendor and customer.

Building such an ecosystem is not a trivial or simple thing. Takes years, decades even.

In the end, that cutl gets formed - thanks to those ingredients that continuously keep "wow"ing the makers and the users. The "stuff" takes the limelight, but that's just proxy for the makers, their tools, skills and motivation.

This applies not just for software, but for many others! People value Toyota because Toyota's entire organization structure and inclination is on those lines - to 'drive' better value for consumers and their own people who offer'em.




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