I sympathize, but I'm not sure what you expect the team to do. The bug seems highly intermittent even when it does occur and there doesn't seem to be anything in common between the systems that are affected.
Normal troubleshooting for intermittent issues is to add logging and diagnostics around possible areas it's happening and have users send in traces when it bites them again.
Sure, if you have some idea what the set of "possible areas" are. If you read the comments, it's possible there are several multiple overlapping bugs. And I don't see a whole lot of traces from those afflicted.
I agree such bugs are at best obnoxious and at worst cataclysmic. But having been on the receiving end of such nebulous intermittent reports myself, I'm not going to simply conclude the team is incompetent or uninterested.
Got biten by this bug. One time after more than a decade of Thunderbird use.
The mails were still on the server but having to create a new profile and redownload everything and retrain the spam filter was not fun.
It is not what I'd call an intermittent issue: it is a black swan. Happens very rarely but with huge consequences for the user. If it happens a second time thunderbird is being uninstalled and put on a blacklist of software to avoid.
> I sympathize, but I'm not sure what you expect the team to do.
i mean, as a user this would suggest that the product is outright not fit for purpose.
i would expect the team to include a clear and obvious warning on the homepage (preferably near the download link) that emails are subject to deletion due to this bug.
I sympathize, but I'm not sure what you expect the team to do. The bug seems highly intermittent even when it does occur and there doesn't seem to be anything in common between the systems that are affected.