It's not a matter of arrogance but of money. You have to understand when it comes to google, you are the product, not the customer. Google's real customers are big ad buyers. They listen to large ad buyers. Look how quickly they "cleaned" up search results and youtube videos when ad buyers complained.
Us complaining to google about poor treatment is like sheep complaining to shepherds or vegetables complaining to the farmer about poor treatment. Nobody would care. But if the shepherd or farmer's customers complained, they would listen very closely because it affects their bottom line.
Especially now that google has a monopoly position on search and online videos, they have even less reason to care about what the products ( you and me ) say.
Us complaining to google about poor treatment is like sheep complaining to shepherds or vegetables complaining to the farmer about poor treatment. Nobody would care. But if the shepherd or farmer's customers complained, they would listen very closely because it affects their bottom line.
Especially now that google has a monopoly position on search and online videos, they have even less reason to care about what the products ( you and me ) say.