As someone who has been involved with customer support (on the in-house tech side) the very vast majority of contacts to a CS team will be very inane or extremely inane. If you can automate away the lowest tier of support with LLMs you'll improve response times for not just the simple questions but also for the hard ones.
I have had the problem with customer support that about 90% of the calls/chats I have placed should have been automated (on their side), and the remaining 10% needed escalation beyond the "customer service" escalation ladder. In America, sadly, that means one of two things: (1) you call a friend who works there or (2) you have your lawyer send a demand letter requesting something rather inane.
I agree with that common pattern but even without [current] AI there were ways to automate/improve the lowest tier: very often I don't find my basic questions in the typical corporation's FAQ.
Yeah, I was a little credulous about what Zuck said there too.
Like, if AI is so good, then it'll just eat away at those jobs and get asymptotically close to 100% of the calls. If it's not that good, then you've got to loop in the product people and figure out why everyone is having a hard time with whatever it is.
Generally, I'd say that calls are just another feedback channel for the product. One that FB has thus far been fine without consulting, so I can't imagine its contribution can be all that high. (Zuck also goes on to talk about the experiments they run on people with FB/Insta/WA, and woah, it is crazy unethical stuff he casually throws out there to Dwarkesh)
Still, to the point here: I'm still seeing Ai mostly as a tool/tech, not something that takes on an agency of it's own. We, the humans, are still the thing that says 'go/do/start', the prime movers (to borrow a long held and false bit of ancient physics). The AIs aren't initiating things, and it seems to a large extent, we're not going to want them to do so. Not out of a sense of doom or lack-of-greed, but simply as we're more interested in working at the edge of the fractal.
This, and I'd add that one underrated upside of angel investing (and being LP of funds) is access to real, unfiltered information about the startup and the market. That's often far more insightful than the "everyone is crushing it" narrative you see in the media. In the article, the author mentions that she found other ways to get that info.
There's no denying that Bill Gates was highly privileged, but his business acumen and early development achievements were also extraordinary. At least, two great factors combined. We can also include the initial team and cofounder.
Of course, there's many priviliged kids, doesn't take away from Bill's achievements, but all the -from the garage- bs is kinda of a bit of gaslighting to the real middle class no?
I agree that a major issue is the false narrative of equal opportunity and resilience. It's one thing to be resilient when you have a strong network and a safety net. It's entirely different when you're facing a free fall with nothing to catch you.
In my lesser known company, we've been receiving leads who share their codebase repositories which contain malware or buggy dependencies, even though we offer cybersecurity services.
If I were able to predict the future I would say that soon GitHub, GitLab and others will release inproved security sensors.
Welcome to Argentina, a country where we live on a roller coaster of shifting policies, economic turmoil, and ongoing corruption. While it's clear that not all countries are alike, it's interesting to observe what emerges from this kind of system.
Argentina's people seem to have dealt with this through mass tax fraud, hiding money in crypto/cash/real assets, insubordination to law, and electing a self proclaimed anarcho-capitalist. Somehow they've managed to thrive in a lot of ways, and not only that they can deal with an arbitrarily incompetent government through self-resilience.
> Argentina's people seem to have dealt with this through mass tax fraud, hiding money in crypto/cash/real assets, insubordination to law, and electing a self proclaimed anarcho-capitalist.
It is not black or white when there is not real [power of] law enforcement.
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